AssessmentAt JMC we get under the skin of your organisation, so that we can understand where IT is creating challenges rather than solving them. We identify the underperforming, badly designed areas of your system and, once agreed, we reconfigure the system to ensure optimum performance, security and stability.
Implementation
Once any weaknesses in your original setup have been rectified, we advise on enhancements to ensure that your system best suits your organisation. Strategies for monitoring your IT infrastructure and lines of communication are then implemented.
Ongoing Service
A single call to our SupportCare Team gives you access to over 20 dedicated front-line specialists backed by over 60 off-line support staff. Our highly accredited team includes technical specialists, hardware engineers, cabling engineers, software consultants and bespoke software developers. Through your relationship with your dedicated account manager, we also arrange regular service review meetings to revisit our original recommendations and discuss any new challenges your organisation may be facing.
Response or Active?
At JMC, we understand that no two businesses are the same and we work with you to understand your individual needs. From the following core packages, we can tailor a solution that best fits your specific requirements:
SupportCare Response offers a comprehensive range of IT support services. We offer telephone, email and extranet access to our dedicated team of specialists who will assist with any day-to-day IT problems that your organisation encounters. We resolve over 90% of incidents through secure remote connections, with escalation to an on-site visit if required. All to ensure you are back up and running in the shortest possible time-frame.
SupportCare Active is a portfolio of managed services which gives you the choice to outsource the management of all, or selected parts, of your IT system. With SupportCare Active you benefit from a team of specialists assigned to monitor your system on a daily basis, or via scheduled on-site system health checks. Our aim is to identify potential issues before they impact on your organisation, ensuring you get the most from your investment and avoid costly disasters.
See why your business is in Safe Hands >
