SupportCare

“Our team can monitor, manage and maintain your IT system 24/7.”

Steve Pallett

SupportCare Manager

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Getting setup on our SupportCare hub

We've invested a great deal of time and expertise in creating what we believe is one of the most comprehensive managed service solutions on the market. Our unique set up allows us to monitor your system’s availability, capacity and performance 24/7 and to respond to conditional alerts almost instantly – often before you even know there was a problem. Our SupportCare team provides the full range of support; from highly responsive incident handling through to fully-outsourced IT management of servers and infrastructure.

JMC SupportCare

Award-winning technology and next-level security

Powered by industry-leading technologies, ScienceLogic and Bomgar, JMC offers the highest-level managed service with advanced system and application monitoring to clients large and small. ScienceLogic was voted “best network monitoring system on earth” by infoworld.com and we are the only UK support partner to be offering managed services in this way.

We also ensure your complete peace of mind regarding system security, thanks to our significant investment in sophisticated, compliant remote access technology. Our session-based and fully-audited solution puts you in total control of who can work on your systems and when, while giving our technicians and consultants rapid access to your systems to resolve problems as if we were in your offices. You benefit from improved time-to-fix as well as much higher levels of security compared with a more traditional VPN-based support connection.

JMC has been an absolute pleasure to work with and I’m sure our partnership will continue to run and run. We really feel like we’re with a safe pair of hands and a team who know exactly what we need; often before we do!

Anne Southern,
Finance Director at Arcon Housing.

Recognised for excellence

Managed Service Desk finalist in the global Service Desk Institute awards 2013

Our approach is centred on our clients, giving you full access to your performance data and real-time incident metrics via a personalised portal. Knowing that our experts are constantly reviewing trends and maintaining your system’s health – rather than firefighting problems – means you can put IT to the back of your mind and focus on activities that drive your business forward.

JMC was named Best Managed Service Desk finalist in the global Service Desk Institute awards 2013, recognising excellence in our best in class service provision to more than 450 clients, large and small.

Experience our Active System Monitoring service free for 30 days

Contact us directly or request a call back to find out more.
 

 

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