We are excited to announce that we have entered the Customer Relationship Management (CRM) market following the arrival of Jason Earnshaw, a highly accredited and experienced Microsoft Dynamics CRM consultant, and the addition of Dynamics CRM to the JMC portfolio.

But what is CRM?

CRM is a tool that helps organisations manage their contacts including customers, prospects and suppliers. One way to describe it would be 'Outlook on steroids' - taking the core contact functionality in Outlook to a whole new level. Dynamics CRM allows you to go much deeper within your Outlook dashboard and gives you access to all contact made with your contacts from everyone in your company, providing a 'single view' of accounts, projects, marketing campaigns and customer complaints. How many times have you said your departments should be working as a team? CRM supports this and prevents working in silos.

Is CRM right for you?

Ask yourself these questions:

• Where do you record and store valuable client and contact knowledge so that all members of staff who interact with your customers can increase loyalty and maximise profitability?
• What happens if someone in your organisation leaves? Will that valuable customer information leave with them?
• Do your customers get frustrated by having to repeat information when they speak to different members of your team?

If you are missing out on opportunities with existing clients, do you know why?

These are just a few of the issues CRM overcomes, within a system that most of your employees are already using on a daily basis - Outlook.

Microsoft Dynamics CRM

Dynamics CRM integration with Outlook is one of the biggest reasons we believe it is the best product in the marketplace. Its functionality is intuitive – you don’t need to open up any additional programmes or windows. But not only this:

• Microsoft is investing billions in CRM, constantly working to improve functionality and integration with your day-to-day working applications. They will be ahead of the curve when it comes to the tools available within the platform so you will always have the most up-to-date package.
• Dynamics CRM can now be hosted in the cloud, which cuts the upfront cost dramatically. There's no need to invest in a server or individual licences. It's available on a pay-as-you grow, per user per month basis.

As part of our launch into CRM we are holding a series of two-hour seminars for our clients, where we'll demonstrate Microsoft Dynamics CRM and explain how it could work for you. At the end of the informal session, we will be offering a free 30-day trial of the software so you can try it for yourself.

To book your place, visit our events page.