Telephony
Telephony
Summary
For many years large enterprises and public sector organisations have taken advantage of the productivity gains and lower costs of ownership that modern IT based telephony systems (typically known as IP telephony or VOIP) can deliver. However, such systems have traditionally come at a substantially higher capital costs than legacy, old style PBX phone systems.
Today, with the cost of many new technologies gradually decreasing, and IT based telephony systems being no exception, these systems are now within reach of organisations of all sizes. Sharing data infrastructure that already exists, such systems are competitively priced and offer all the functionality you would expect of a contemporary phone system including:
- Auto attendant
- Voicemail
- Hunt groups, plus much more
All at a price that makes a compelling proposition for systems of eight or more users.
JMC partner with Cisco, the world’s largest supplier of IP based telephony systems, implementing and supporting their capable and functional high specification systems.
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Detail
The benefits of IT based telephony systems include:
- Flexibility of office location
- The ability to work from home
- Free calls between remote offices and remote workers
- Integration with other applications running on your network
Those organisations using Microsoft Exchange as the core of their messaging system, can easily integrate it with a telephony system as part of a broader Unified Communications strategy, further reducing your costs. What’s more Exchange can be used as your voicemail system, presenting your voicemail within Microsoft Outlook in an easily managed way, with all the Outlook options you are already used to, and easily played back via your PC, your desk phone, your mobile, or any other phone.
Options available through integration with Exchange include:
- Auto attendant
- Company directory selected by voice
- Email reading
- Voice activated diary management
In fact, at JMC we have the ability to integrate almost any legacy PBX with Exchange, so you may not even need to buy a new telephony system at all – the ultimate low cost solution.
It’s now even possible to route telephony calls onto the public phone network without the need to rent ISDN lines, call costs still apply, but at highly competitive rates per minute.
The world of voice communication is evolving at a very rapid pace, talk to JMC about how you can take advantage of these exciting developments and reduce costs whilst improving functionality.
Tell Me More
If you would like to know more about this topic or about JMC as a whole please feel free to contact us.
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