Client Satisfaction
Your satisfaction matters
At JMC we regularly and comprehensively review client satisfaction to ensure we are consistently delivering the highest possible levels of service.
Each year we challenge ourselves to raise the bar even further and aim to deliver even better service. Feedback from clients suggests we are rising to this challenge.
Since commencing work with JMC, we now have the most reliable and well supported IT systems underpinning our business. Their advice has been first rate, the people we work with excellent, and most importantly they always deliver what they propose, which is key. I would have no hesitation in recommending them.
Louise Meanwell-Lang, Financial Director, Jobwise
Client satisfaction statistics
Each year we send a survey to all clients asking them to rate our performance on a scale of 1 to 10 against our key performance metrics. With a response rate of over 50%, our results for the last two years have been as follows:
And our obsession with setting the benchmark for IT service and support has driven a year-on-year improvement in all metrics.
In addition we send out an email questionnaire following the closure of every SupportCare call.
The results of which further illustrate the quality of service offered, and our success in delivering continual improvements.
At JMC we’re committed to providing you with the highest quality IT support and services. Providing value that can be measured, our unique partnership approach creates bonds that last, so you can be confident your IT is in safe hands.
JMC ensured that the deployment of our new system was a very positive experience.
We would have been lost without the help of JMC.