IP Telephony

The introduction of IP telephony and the opportunity it provides to integrate telephony services into a single data network is changing the way that voice communications are handled, by delivering information much more efficiently than traditional PBX telephony networks.

Cisco, a world leader in communications technologies, provides a single, secure, integrated IP telephony platform for the deployment of converged voice and data. In addition to advances in the efficient handling and distribution of calls over the network, a key advantage of IP telephony over PBX systems is the ability to make moves and changes to system users via the IT network, without the need for external engineer support. This is particularly important for those businesses who have regular changes in staff numbers or location of staff, or who have members of staff who hot-desk or home work, as users can log-in and out of the telephony system from any handset on the network.

Simply, IP Telephony provides a streamlined system, resulting in simplified system operation and management, a reduced maintenance and training requirement, lower call costs and increased efficiency, all combining to offer a lower total cost of ownership.

Key benefits of IP Telephony include:

• One-number access, which can be diverted to any landline or mobile – allowing you to be contacted wherever you are.
• The linking of inter-office calls over the Internet, thereby removing any phone call costs.
• Automatic dialling of numbers via Microsoft Outlook.
• Unlimited voicemail capacity.
• Database integration – internal IT applications, such as customer databases, can provide key contact information when a call is received – making you more prepared.
• Calls handled as data – allowing them to be recorded and saved as files on your server.